Refund policy

Last Updated: 10/07/2026

At [STORE NAME], customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within [X DAYS] of receiving your order.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, accessories, manuals, and packaging are included.
  • The product is not damaged due to misuse, improper handling, or normal wear and tear.
  • A valid proof of purchase (order number or invoice) is provided.

Products that do not meet these conditions may not be eligible for a return.

2. Return Timeframe

You must initiate your return request within [X DAYS] from the date your order is delivered.

Requests received after this period may not qualify for a return or refund.

3. How to Request a Return

To request a return:

  1. Contact our customer support at [EMAIL ADDRESS].
  2. Provide your:
    • Order Number
    • Reason for Return
    • Photos or videos (if the item is damaged, defective, or incorrect)
  3. Our team will review your request and provide return instructions if it is approved.

Please do not ship any items back without receiving return authorization from our support team.

4. Return Inspection

Once we receive your returned item, it will be inspected to verify that it meets our return eligibility requirements.

You will be notified of the status of your return after the inspection is complete.

5. Refund Process

If your return is approved:

  • Your refund will be processed to the original payment method used for the purchase.
  • If the original payment method is unavailable, an alternative refund method may be arranged where permitted.
  • Refunds will be initiated within [REFUND PROCESSING TIME] after the returned item passes inspection.

Please note that your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.

6. Exchange Policy

If you received:

  • The wrong item
  • A defective product
  • A damaged product
  • A product with a manufacturing defect

you may request an exchange, subject to product availability.

If the requested replacement is unavailable, we may offer:

  • A full refund
  • Store credit
  • A similar replacement product (with your approval)

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect:

Please notify us within [X DAYS] of delivery.

Include:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange an appropriate resolution, which may include:

  • Replacement
  • Exchange
  • Refund

There will be no additional cost to you for approved claims involving damaged, defective, or incorrect items.

8. Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

  • Personalized or customized products
  • Gift cards
  • Perishable goods
  • Digital products or downloadable content
  • Personal care or hygiene items
  • Innerwear or intimate apparel
  • Beauty and cosmetic products that have been opened or used
  • Products marked as "Final Sale" or "Non-Returnable" on the product page

Please check the product description before placing your order.

9. Return Shipping Costs

If the return is due to:

Our Error

(e.g., incorrect product, damaged item, defective item)

  • We will bear the return shipping costs.

Customer-Initiated Return

(e.g., change of mind, incorrect size ordered, no longer needed)

  • Return shipping charges may be the customer's responsibility unless otherwise stated.
  • Original shipping charges (if any) are generally non-refundable unless the return is due to our error.

10. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery if the item is eligible under this policy.

11. Refund Exceptions

Refunds may not be issued if:

  • The product has been used or damaged after delivery.
  • The product is returned without its original packaging or accessories.
  • The return request is made after the eligible return period.
  • The product falls under the non-returnable category.
  • The returned item fails our inspection.

12. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account.
  2. Contact your card issuer or payment provider.
  3. Speak with your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at [EMAIL ADDRESS].

13. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: [STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Customer Support Hours: [BUSINESS HOURS]

Our Promise

At [STORE NAME], we believe shopping should be worry-free. If something isn't right with your order, we'll work with you to resolve it as quickly and fairly as possible. Our goal is to provide a transparent, hassle-free return experience while ensuring every customer shops with confidence.